1. Payment
1) What are Magspring's typical payment options?
We only accept payment by T/T
2)Should i bear the bank charges?
You bear your local bank charge, we bear ours at our side
3)What is Magspring's standard payment term
30% down payment before shipment by TT, balance before shipment
2.Shipment
1) How will I know if a product I want to order is ready to ship
we will advice you one week ahead before order completion
2)How soon does Magspring ship products after I place the order?
If products are in stock, we can ship them the next day
if products are not in stock, 30days for standard bar magnets/grate magnets
40days for drawer magnets/rotary magnets/liquid magnetic traps, 50days for
bullet magnets/plate magnets/hump magnets/pulley magnets, 60-70days for
automatic self-cleaning magnetic separations
3)How soon can i receive my goods after shipment
By air:3-5days:Southeast Asia，Europe，Oceania,USA
5- 7days: South America, Africa, Russia,Ukrain
By sea:7-14days:Southeast Asia
30-40:Europe，Oceania,USA
45-50days: Africa,South America
4)Shipping way
For samll pakage(＜100kgs）， shipped by air is better
For bulk order(＞100kgs), shipped by sea is better
5)How can I ship with a carrier other than DHL, UPS or FedEx?
If products must be shipped other than DHL,UPS or FedEx,please E-mail us
your detailed air forwarder information. so that we can arrange to do the shipment
ASAP.
6)Can I use our own shipping account number?
Yes, it's ok. We will contacted with the local carrier after your freight account NO.
is available.
7)Can I arrange to do the shipment from our side?
Yes,it's ok.please provide the correct shipping information to your carrier after you
got the packing list from us. Our local agent will pick up your goods once they
received shipment advice from your carrier.
8)What are Magsring's charges for overweight, oversize items?
Additional shipping charges may apply for overweight or oversize items.
3. Packing for shipment
1) What is Magspring's standard packing?
For air shipment, we have to put steel slices to make the shielding acc to
air transport regulations.Small items are packed by standard carton and
big&heavy goods are packed by strong wood case
For sea shipment, bulk order will be packed by strong wood case or pallet
2)Can we ask for sepecial packing?
Yes. E-mail your detailed requirements to us.A feedback will be sent to you after
1-2 woking days after our review .Additional cost for special packing is required
4.Warranty
What is Magspring's standard warranty?
Magspring is responsible for the damage or failed operation which is caused by
un-proper design or un-proper packing
Magspring is not responsible for any damage or failed operation which is caused by
man-made mistake like long-time over-heat operation and rough operation that
against instruction & warning stated in the owner's manual
Magspring can offer free spare parts like gaskets,nuts,bolts within 1 year after you receive
the goods
5.Sales,Support,Customer service
How can I contact Magspring Customer Service?
You can get support using below information
Phone:
China(mainland): 0574-86666833
International: 86-574-86666833
24 hr. FAX 86-574-86666933
Staffed hours: Monday to Friday 8:30 am – 5:10 pm
Email： sales@mag-spring.com/sales2@mag-spring.com
